We’d love to hear from you. Whether it’s a question about your Hank piece, caring for your knit, or just to say hello—you can reach us anytime. Use our instant chat for quick answers, or leave your details and we’ll get back to you with care as soon as we can.
We hope you love your Hank piece, but if it isn’t quite right, we gladly accept returns of full-priced items within 14 days of delivery for a refund or exchange. Items must be unworn, unwashed, and in their original condition with tags attached. Please note that sale items are final sale and not eligible for return unless faulty.
Yes, items purchased on sale or during special promotions are considered final sale and cannot be returned or exchanged, unless they arrive damaged or faulty. We encourage you to check sizing and product details carefully before purchasing sale items.
We process all orders within 1–2 business days. Shipping times vary depending on your location, but you’ll receive tracking details as soon as your knit leaves our hands. Most orders arrive within 3–7 business days domestically and 7–14 business days internationally.
All Hank pieces are thoughtfully designed in Australia and hand-crafted in Peru by our talented friends, female artisans who use traditional knitting techniques passed down through generations. By working closely with these communities, we ensure every garment is made ethically, sustainably, and with the heirloom quality Hank is known for.
Australia: Express Post (2–5 business days) or Satchel Post (2–11 business days) via Australia Post.
New Zealand: DHL Express (2–8 days, ~$40 AUD) or Australia Post affiliates (5–15 days, ~$30 AUD).
USA & North America: DHL Express (4–10 days, ~$55 AUD) or Australia Post affiliates (10–20 days, ~$35 AUD).
UK & Europe: DHL Express (4–10 days, ~$60 AUD) or Australia Post affiliates (10–20 days, ~$40 AUD). Faster or more affordable options may be arranged—just reach out!
Heirloom knits made to last, crafted with timeless design, sustainable fibres, and care that honour both people and planet.
With love, Penelope.